[Skip to Content]



Mental Health Resources

Visit the mental health resources below to learn more about a mental health condition or substance use issue you or a loved one may be struggling with:

Crisis Phones and Hotlines

Pricing Transparency

LGBTQI Resources in our community

Frequently Asked Questions

Often patients and families have questions about what to expect at Palo Verde Behavioral Health, and our hope is that this page may help answer some of them, decrease any anxiety about seeking inpatient behavioral health treatment, and help make the transition to Palo Verde Behavioral Health Palo Verde Behavioral Health easier.

While this list may provide answers to many questions you may have about Palo Verde Behavioral Health, please do not hesitate to contact us if you have additional questions. Our Assessment and Referral department is available 24/7 to assist you as well as answer questions about our services.

There is no set length of stay (LOS) for patients at Palo Verde Behavioral. Stays are based on individual need and typically range from five to 14 days. A typical LOS is approximately nine days. Admissions for drug and alcohol detoxification are usually shorter, closer to five days.
The treatment team, which includes an attending psychiatrist, assesses patients within 24 hours of admission. The team makes an initial determination about the course of care for each patient, develops a care plan, and an anticipated length of stay.

Palo Verde Behavioral Health accepts both voluntary and involuntary patients. Patients who admit themselves on a voluntary basis can request discharge during their stay. Patient requests for discharge are brought to their treatment team for discussion. Only a physician/psychiatrist can officially discharge a patient and therefore the psychiatrist must evaluate patients prior to discharge, even for voluntary patients.

We recommend bringing about three days worth of clothing and sleepwear with you on admission. Basic toiletries and change for pay phones and vending machines are also recommended. We have laundry rooms for clothes washing.

We encourage patients to wear their own clothes. We make sure that clothing and other belongings are safe for everyone on the unit. We recommend slip-on shoes and comfortable clothes without drawstrings. Drawstrings (on pants or shirts), shoelaces, glass, metal, and other potentially unsafe items will be either placed in storage or sent home with family members.
We discourage bringing items of value and are not responsible for lost or broken items.

Yes, most likely you will need to share a room with another patient. Unlike medical/surgical hospitals, the treatment model at Palo Verde Behavioral Health is group therapy and emphasizes keeping patients out of bed and active. Therapy groups are offered from 8:30 a.m. to 10:00 p.m. seven days a week.

Our rooms are designed with safety in mind and therefore do not have items or furniture that might pose a safety risk. On our adult units, each room has a bathroom and shower.

Members of a patient’s family and support system are encouraged to participate during treatment with us. Permission is required to allow us to acknowledge the presence of a patient in our facility. When permission is granted, a member of the patient’s treatment team will make contact.

During the course of care at Palo Verde Behavioral Health, the primary point of communication is a Clinical Therapist. A Clinical Therapist provides therapeutic care to the patient and family as clinically indicated and communicates the plan of care to the patient’s identified family/support system. In addition, Discharge Planners facilitate the transition to other levels of care upon discharge.

In order to maintain a patient’s right to confidentiality, we assign each patient an Access Code when admitted. Patients can choose to provide this access code to family and friends. When family or friends call the Palo Verde Behavioral Health, they need to provide the Access Code in order to connect with the patient during their stay.

An Access Code is not the same as being listed on a patient’s Release of Information sheet. If family or support system contacts are not listed on the Release of Information sheet, then Clinical Therapists and other staff cannot give information about the patient.

Family and friends are welcome to leave information for the Clinical Therapist directly or on their voicemail if they are included on a release of information.

No, Palo Verde Behavioral Health is a smoke-free facility.

Yes, all of our units are locked. Locked units provide an additional level of safety for all of our patients and visitors at Palo Verde Behavioral Health.

Your treatment team will start working on your discharge plan upon your admission. The discharge plan will include a safety plan both for you and your family/guardian. We will provide an appointment for outpatient treatment if it is part of your discharge plan. Upon discharge you will be given a script for your medication to last seven to 10 days.

Help and Hope are a Call Away

Our admissions office provides no-cost assessment services 24/7. If you or someone you know is struggling and may be in need of treatment at Palo Verde Behavioral Health, don’t hesitate to call 520-322-2888 today.