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HEALTH ALERT: Important Coronavirus Update

HEALTH ALERT: Important Coronavirus Update

Latest Information on COVID-19 Precautions

The safety of our patients and staff has always been and remains our top priority.

As the world continues to navigate the challenges presented by COVID-19, we realize that some people may have questions about coming to the facility even as they seek to address pressing health issues. Please note that we have implemented extraordinary measures and additional protocols to help ensure a safe and clean environment for our patients, physicians, staff and community. We are actively monitoring and responding to all recommendations made by the Centers for Disease Control (CDC) and our local Health Authority.

COVID-19 Vaccinations

The Centers for Disease Control and Prevention (CDC) recommends that all Americans 12 and older, with few exceptions, be vaccinated against the virus, and provides its latest guidance here. Please refer to your local Health Authority or pharmacy for information on community vaccination sites.

Thank you for entrusting your care to us. When you or your loved ones need services, know that we are … open, trusted and here to support you.

Facility Services and Programs

  • Our facility is fully operational. We are taking proactive steps to keep our patients and team members safe while serving the needs of our community. We are monitoring for the presence of any symptoms in patients and staff.
  • We are actively following and responding to all recommendations made by the CDC and our local regulatory and health authorities.
  • Community education programs typically offered by our facility may be suspended; please follow us on Facebook for event details.
  • We have implemented additional training for all employees on handwashing and hand sanitization, and strict employee and client compliance with washing/sanitizing hands thoroughly and often.
  • We have increased the frequency of the required cleaning and sanitization of our facility, including intake rooms, surfaces and common areas.


Telehealth technology allows you to speak with a healthcare provider using a phone, tablet or computer from the comfort of your own home or other location of choice. Contact this facility to discuss your treatment options, including remote care.

Palo Verde Behavioral Health Visitation: Important Information to Know

  • Please arrive 15 minutes prior to the scheduled visitation time to allow all check-in processes to be complete.
  • All visitors will be required to complete a COVID screening, safety check and secure all belongings in a locker prior to being allowed in the visitation area.
  • All visitors must wear a mask while in the hospital. If you do not, you may be asked to leave.
  • No more than two visitors are allowed at a time per patient.
  • No one under the age of 13 is allowed to visit; children ages 13-17 must be accompanied by an adult at all times.
  • FOR PATIENTS WHO ARE MINORS: Any person who would like to speak to an adolescent over the phone or visit them in person must be on a “call list” that is approved by the child’s guardian prior to the call/visit.
  • Parent/guardians of patients who are minors, please discuss this list with the patient’s treatment team.
  • If you are interested in speaking with or visiting an adolescent patient, please discuss that with the child’s parent/guardian.

Individuals Experiencing COVID-19 Symptoms

If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office or an Urgent Care Center.

If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-Checker button at the top of the page.


The CDC recommends individuals and families follow everyday preventive measures including:

  • Getting a vaccine when it is made available to you.
  • Wearing a mask in indoor public places if you are unvaccinated and over 2 years old. Generally, masks are not needed outdoors, unless in crowded outdoor spaces in areas with high numbers of COVID-19 cases.
  • Social distancing – avoiding crowds and crowded spaces, avoiding handshaking and hugging, deliberately staying at least six feet away from other people, and replacing in-person visits with remote check-ins using technology.
  • Stay home and away from others when you are sick with any respiratory disease symptoms.
  • Cover coughs and sneezes with a tissue, then dispose of the tissue.
  • Wash hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer with 60–95% alcohol.
  • Routinely clean frequently touched surfaces and objects.

Additional Resources

Centers for Disease Control and Prevention (CDC)

CDC Coronavirus Self-Checker